A while back I reported that TSC was barefoot tolerant if not friendly. I’ve been shopping there barefooted without any problem for three years. Granted, my wife does go in more than I. That freedom and respect ended last month when I, ironically, went in to buy some boots to protect me from poison ivy. An associate said I needed shoes on to be in the store. I told him that I didn’t for the last few years and went over to where the boots were, found what I wanted, and checked out. After he had my money, he said that I would have to wear shoes the next time I came in. I told him, in that case, I won’t come in again.
Which brings us to today… I went get there to get a couple bags of wood chips for bedding. I stood outside until I could get the attention of an associate. After 10 minutes or so, I unfortunately got the same guy that basically threw me out the last time I was there. I asked him politely if he would get the bedding for me. He said, ” You need shoes on to come into the store. ” I told him I had no intention of going in the store. He said that I needed to pay for my purchase at the register. I offered the money for him to pay for me. He said I needed shoes on to be in the store and started to walk away. I asked him why you let dogs in barefoot… No answer…
I left without the bedding.
The question begs to be asked. Why does TSC welcome barefooted dogs, but not a barefooted, paying customer? Why do they think they know better than I how best to protect (the bottom) my feet from injury? I would certainly be more inclined to injury of the tops of my feet and ankles when wearing flip flops or sandals. Why would the employees be rude to customers when their published (on their website) mission and values….. Oh, wait, their mission and values statement has nothing to do with customers… It’s all about the company and employees.
That explains a lot about them having no respect for customer lifestyle choices.
I welcome any response from anyone, especially from TSC management.
And I got a response!
From the District Manager this morning – 7-15-2013
He said he called because of my email letter to customer service. Basically his response was that there was no bare feet policy at Tractor Supply Company and that any signage would be modified. He told me to give it a couple days to get things straightened out and I would have no problem shopping at TSC. I thanked him and said that I appreciated his attention to this. He also said that if I had any problem, I could call him. I said that I would probably have someone at the store call. He said that would be OK too.
The email letter I sent can be seen at – https://www.facebook.com/groups/societyforbarefootliving/10153020198765311/